SouthPoint Storage FAQ
Where is your facility located?
What are your access hours?
You can access your storage unit from 6:00 am until 10:00 pm every day of the week, giving you plenty of flexibility to stop by on your schedule.
Do you have parking options?
Yes, we offer a variety of vehicle parking options for extra cars, trucks, trailers, boats, and more. Feel free to contact us and we'll be happy to help you find the best fit.
How do I find out what size unit I need?
Our storage calculator is a simple and helpful tool to determine the unit size needed depending on the items you are storing. If you would rather talk it through, contact us and we are always happy to assist.
What's the best way to start renting?
Getting started is easy! Contact us to start renting and we will assist with getting set up with the best unit for you.
What are the benefits of drive-up access?
Drive-up access is a convenient feature that allows you to pull your vehicle right up to the door of your storage unit for fast and hassle-free loading and unloading.
What security features does the facility offer?
Our facility is well-lit and secure, featuring gated access with an entry code, 24/7 security cameras, and individual locks on every unit to keep your belongings protected.
What is the easiest way to pay my bill?
We offer a variety of payment options so that you can choose which one is best for you. These include our Pay Online portal, automatic payment by credit card or bank account, by phone and by mail.
What is the minimum rental commitment?
We offer flexible month-to-month rentals, so the minimum commitment is just one month. You're welcome to keep your unit for as long as you need with no long-term contracts.
Do you provide locks?
Yes, we provide a secure lock and key for your unit so you'll have everything you need to get started right away.
What information is needed to rent a unit?
To rent a unit, we require a valid photo ID, such as an image of your driver's license, a form of payment, your email address, phone number, the first month's rent, and a $20 administration fee which includes the lock for your unit.
What should I do if I lose my key?
Just contact us and we will assist with getting the lock cut and replaced. There is a $50 fee for lock removal and replacement.
What are the steps of the move out process?
When you are ready to move out, simply remove all your belongings, leave the lock and key on the floor inside the unit, close the door, and notify us when you have vacated.